Please accept my apologies for waiting so long to e-mail you and say thanks for a job well done. Tom and I absolutely love the new furnace and heat pump you installed at the end of May. As I explained to both you and Brad, our old furnace heated our home okay but the central air system never really cooled the upper floors of our 1980 built "Tri-Level."
After you inspected our home, you helped me determine and choose which system combination would best meet our needs and we couldn't be happier. Although June was cooler than usual, June is also Tom's worst month for allergies so we kept the windows closed and ran the system continuously, with our nighttime temperature at a cool 68 degrees. We were a little scared when the bill for June arrived from Xcel Energy but $80 for gas and electricity for our 2200 square foot home was less than we had expected. I'll let you know how July goes now that the summer heat has actually arrived.
As you know, I shopped and received estimates from other companies. Though price is very important, I also considered how well I was treated, how well my questions were answered and the product lines being offered for consideration.
E&M Heating beat the competing offers in all categories. You offered the lowest cost, listened to what we were looking for this home improvement to accomplish and then suggested various options to meet our goals. Brad even inspected the old air conditioning unit to make sure that a repair rather than replacement wasn't the better option.
So, needless to say, we are pleased with your product and also pleased with your crew and installation process. I'd recommend E&M to anyone looking to repair, replace or upgrade their heating and/or air conditioning system and now I know who to call if I need any HVAC help.
Thanks again, Rene!